Any modification or cancellation must be completed online at least 24 hours prior to the scheduled appointment. Requests submitted after this timeframe cannot be honored under any circumstance.

Early arrival does not accelerate service. Guests will be invited to wait until their scheduled appointment time. Guests welcome to inquire if an earlier accommodation is possible based on the day’s schedule.

Guests who arrive late and wish to proceed will be serviced only within the remaining time of their original appointment. If the delay compromises the quality or feasibility of the service, rescheduling for another time during the same day may be required, when possible.

Guests must arrive with a completely clean eye area. Residual makeup or skincare products interfere with adhesion & compromise results. Additional cleansing will incur a fee and may reduce the time available for the service.

Guests experiencing active eye infections, irritation, allergies or any condition that may interfere with the service will be asked to reschedule. This measure protects both the client & the studio.

Refills performed over another artist’s work are accepted but cannot be fully guaranteed. Adhesive compatibility, attachment quality & styling inconsistencies may compromise results.

To preserve the serenity, safety & privacy of the workspace, additional guests including children, partners, relatives, friends & pets cannot be admitted into the studio unless expressly approved in advance. Entry will be declined when this policy is not respected.

For the safety and integrity of natural lashes, we may refuse a service that poses a risk or does not align with professional standards.

Guests who fail to attend their appointment without notice will be suspended from future bookings until the full balance of the missed appointment is paid. Any future reservation will require full prepayment. Outstanding balances must be cleared before new appointments are accepted.

All penalties must be settled at the beginning of the appointment. Fees are not waived under any circumstance. Refusal or failure to clear a balance will result in the inability to book any future services indefinitely.

The studio accepts payments by cash, credit card or debit card. Electronic transfers are not accepted under any circumstance. Guests are responsible for ensuring they arrive prepared with an approved method of payment.

Respectful communication is expected at all times. Any form of inappropriate behavior, hostility or disrespect will result in immediate termination of the appointment & refusal of future bookings.

Due to the cosmetic nature of all services and products, all sales are final. No refunds, exchanges or credit will be issued.